Why Makemytrip.com is Best Travel Site ?



The Indian travel web sites that we considered were Makemytrip, Yatra, Cleartrip, Ezeego1 and Travelocity, among others.

Yatra looks like a comprehensive travel web site, but is a little misleading in that respect. A fair few links from the main site direct you to a sister travel forum web site, called Raahi.com. These are littered all around the site, and even a main tab “City Guides” on the site interface redirects to Raahi. Yatra.com, however, has a number of promotional aspects which make it very appealing. Yatra’s “fair price” promotion promises to match the lowest price that you get on any international flight, if you find one outside the web site. Yatra also claims to have the lowest hotel pricings around, and will pay users double the difference if they find cheaper rates. Registered users can collect “Yatra miles” that gives them further discounts and access to special offers from time to time. Another interesting feature of Yatra is videos of some hotels, so you can have a look around before you book. There is a range of different holiday options available, and these can be searched, based on the “theme” of the kind of vacation you want; this is a handy and innovative approach.

Cleartrip.com has a clean interface without any ads. Meant primarily for booking flights, it has a well laid out flight calendar for any date, which can be sorted by the airlines available. Cleartrip lets you jump right in, and you can evaluate prices for return and one way journeys for a number of airports in India and abroad. The return flight booking procedure for Indian cities is very easy, and requires a minimum number of clicks before all the flight options, along with the lowest price the site offers, are presented in front of you in a tabular form. There is also a neat graph feature that plots flight pricing by different airlines over any date range that you specify.

Unfortunately, because of the minimal interface, many things the web site has to offer are rather hidden. The big tables used for most of the flight schedules look horrible on a netbook. There is a “Small world” section that details travel destinations. However, the site has special offers for flights only, and does not chalk up as an all-round travel booking web site.

Ezeego1, at first glance, appears to be the most comprehensive travel web site around. Foreign exchange options, travel insurance, and cruises are prominently displayed on the front page; these options are also available on the other sites. In addition, there are interesting rail and holiday discounts available for locations within India, and “knockout offers” for holidays abroad. Also, the entire web site is available in Hindi. Signing up is necessary before any bookings can be made, though. The search options in the site are not very flexible, and although you can, say, search for cars on rent in Kodaikanal on particular days, this is very much a hit and miss affair, as you have to select the type of car before searching. This means that most searches that you make will give you no results whatsoever. This is rather silly.

Travelocity is the Indian version of an international site, and also has a clean and clear interface. There usually is just one distinct offer available on the front page, but this is a very attractive one (Flat Rs. 1,000 on return ticket for two on any airline, for example). Travelocity’s claim to fame is the lowest prices for over 450 airlines. This web site is also geared towards air travel, but packages, car bookings, hotels and cruises are also available. There is a short break section, which is for weekend getaways, but is focused on just six major cities. These are not local destinations however, and display pricings for places such as Phuket and Bangkok, along with Goa and Jaipur. Rail bookings are not available, but Travelocity has a same day cancellation policy, along with a promise of processing all refunds within five days.

Makemytrip.com has many options and interesting features on offer. The site caters to both individual travelers going to a particular destination, as well as those out for a holiday or adventure trip. There is an interesting video section, and listings of fairs and festivals in India. Makemytrip offers live chat during business hours, and the search for international holidays is very fast, and can be refined according to price and duration. There are 12 holiday “themes” available, which include “wildlife” and “spa” among other themes, – this is a great way to plan a holiday. When packages are searched for, the list of options available includes a comprehensive set of details, including whether or not the package is escorted, and the kind of accommodation and travel options included.

Users can submit travel stories and travel videos, and the web site has an active community of travelers. Customizing and planning tours is easy, and is encouraged by the design of the site. The flight tables look as good on netbooks as on desktops, and the site is also available on mobile platforms. Makemytrip is comprehensive in the options it has to offer, usabilility, and works well for those who know exactly what they want. Makemytrip is clearly miles ahead.




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10 comments:

  1. Hi, I'm wondering why you feel we don't qualify as an "all round" travel booking site. Cleartrip offers worldwide flights, worldwide hotels and train bookings in India. All three options are highlighted extremely well in the site's primary navigation as well.

    It's true we do not offer holiday packages, but we do not believe these sell very well online.

    We'd love to have more feedback from you on why things look bad on a netbook. If you could provide a screenshot with some pointers, we'll take the feedback into account and do what we can to improve.

    ReplyDelete
  2. You should look at iXiGO.com - better than all the above :)

    ReplyDelete
  3. We booked makemytrip vacation package from Banglaore to Portblair group tour (Cost per person is 35000/-INR (nov1- Nov-7th 2010). We faced lot of challenges with the makemytrip and I do not recommend this to others.
    1) I spoke to MakeMyTrip Executive over phone on OCT-26th to enquire about MakeMyTrip Andaman Package from Bangalore. The Travel specialist hiked the price from 27,999 INR displayed in the website to 34,999 INR per person as this is festive season. I booked the tickets and my creditcard was charged 70,000 INR. I was informed that itenary will be sent shortly. All I know is that departing date is on OCT-31st from Bangalore and no confirmation is received on email / SMS
    2) I did not receive the itenary on Wed, OCT-27th. I called up MakeMyTrip 3-4 times for itenary and flight details. Each time I call them, they ask my name, phone number and put me on hold in each dept for 10 min..To reach the right dept , I will have to tell my name and mobile number 4-5 times and wait for 45 min to talk to the right person. After a long wait, I was informed that the person who booked my tickets is on vacation and so is the delay in sending me the tickets/iternary
    3) same situation on Thu too. I did not receive booking confirmation. I was concerned that 70,000/-INR was charged on my card, but no email was received. I called MakeMyTrip folks 3 times and the response was the same ( Concerned person was on vacation)
    4) Same response with long wait on Friday too OCT-29 too.

    ReplyDelete
  4. 5) On saturday OCT_30th , i did not receive any confirmation/email from MMT. I packed my baggage too, but dont know when to book my cab to airport as I am not aware of the flight details. Was on phone trying to reach MMT customer care for 3-4 hours ..was totally frustated calling them multiple times..All I hear from them is " pls be on hold, I will transfer the call to concerned dept"... Finally I gaveup and asked my husband to keep calling MMT for itenary details..Finally we got the response that the itenary is sent to my email..I checked my emails with lot of enthu,,but havnt recved the email .Again called-up MMT with another 30 min on hold and this time we asked the MMT guy to be on the call until the email is in the inbox...Atlast we have the itenary on hand...

    6) we reached the airport and then at the check-in counter , our names were missing. This is MMT charter (KingFisher RED) from Blore to PortBlair) We were standing at the check-in counter with lot of anxiety and MMT manager finally resolved the issue after 30 min wait at the check-in counter in the Blore airport..
    7) Reached PortBlair..The accomodation/food was decent..
    8) During sight-seeing , I slipped and sprained my ankle..we rushed to the near by hospital and found that it is a sprain..and need to take rest for few days..I was very disappointed with this incident and also was not able to walk/stand with out any support.
    9) we spoke to MMT person to update about the sprain and also informed him that we will not be able to join them for Havelock sightseeing for the next 3 days as I was on bedrest.
    10) To my surprise, they asked us to vacate the room next morning...shouted at us with inhuman words when we questioned them...I thought they would show lot of concern as we were tourists in Portblair..MMT folks are VERY INHUMAN...THey only mentioend that " room is blocked until tomorrow morning..If you want to continue your stay ..you negotiate and pay..We are not sure if rooms are available here..We cannot do much.This is your health problem.we are not involved , so you should pay all the extra cost yourself" I asked him if they are going return the paid money for Havelock 3 days trip and MMT manager said he cannot as it is already paid to the hotel in Havelock. Why should we pay for the existing accomodation in Portblair(becoz we want to extend the stay) and also for the Havelock accomodation too ( becoz we are not joining)?
    And I was not even in a position to stand..How the hell will I shift the room...I was already in deep pain and all these discussions were more frustating then my pain the in the ankle..MakeMyTrip manager asked us to shift to another hotel on our own..No help was offered..Why do we need such tour operators? The very reason why we book with them is to organize the tour and offer help in case of need. They literally pushed us onto the roads by forcing us to vacate the room..infact MMT did not even try to negotiate with the hotel management if there are any extra rooms available..Fortunately the hotel manager showed some sympathy and gave us a room in the same hotel.As the hotel mangement is same for hotel in portblair and Havelock, he also informed that the room charges werer not paid for us in Havelock..Is MakeMytrip doing business at the cost of my health?.Pathetic behaviour from MMT manager..When I told the MMT manager that I will lodge a complaint, he asked us to goahead and do it..VERY VERY DISAPPOINTING and FRUSTATING

    ReplyDelete
  5. I am just starting to plan my trip to Ibiza for next summer. I know nothing about that part of the world. What are must do's or great places too stay
    that is not a four seasons (I am only a travel writer- :).

    ReplyDelete
  6. I've had some problems with makemytrip.com. When I go traveling to far or foreign places I still like the old fashioned off line travel agency.

    ReplyDelete
  7. I've had some problems with makemytrip.com. When I go traveling to far or foreign places I still like the old fashioned off line travel agency.

    ReplyDelete
  8. 5) On saturday OCT_30th , i did not receive any confirmation/email from MMT. I packed my baggage too, but dont know when to book my cab to airport as I am not aware of the flight details. Was on phone trying to reach MMT customer care for 3-4 hours ..was totally frustated calling them multiple times..All I hear from them is " pls be on hold, I will transfer the call to concerned dept"... Finally I gaveup and asked my husband to keep calling MMT for itenary details..Finally we got the response that the itenary is sent to my email..I checked my emails with lot of enthu,,but havnt recved the email .Again called-up MMT with another 30 min on hold and this time we asked the MMT guy to be on the call until the email is in the inbox...Atlast we have the itenary on hand...

    6) we reached the airport and then at the check-in counter , our names were missing. This is MMT charter (KingFisher RED) from Blore to PortBlair) We were standing at the check-in counter with lot of anxiety and MMT manager finally resolved the issue after 30 min wait at the check-in counter in the Blore airport..
    7) Reached PortBlair..The accomodation/food was decent..
    8) During sight-seeing , I slipped and sprained my ankle..we rushed to the near by hospital and found that it is a sprain..and need to take rest for few days..I was very disappointed with this incident and also was not able to walk/stand with out any support.
    9) we spoke to MMT person to update about the sprain and also informed him that we will not be able to join them for Havelock sightseeing for the next 3 days as I was on bedrest.
    10) To my surprise, they asked us to vacate the room next morning...shouted at us with inhuman words when we questioned them...I thought they would show lot of concern as we were tourists in Portblair..MMT folks are VERY INHUMAN...THey only mentioend that " room is blocked until tomorrow morning..If you want to continue your stay ..you negotiate and pay..We are not sure if rooms are available here..We cannot do much.This is your health problem.we are not involved , so you should pay all the extra cost yourself" I asked him if they are going return the paid money for Havelock 3 days trip and MMT manager said he cannot as it is already paid to the hotel in Havelock. Why should we pay for the existing accomodation in Portblair(becoz we want to extend the stay) and also for the Havelock accomodation too ( becoz we are not joining)?
    And I was not even in a position to stand..How the hell will I shift the room...I was already in deep pain and all these discussions were more frustating then my pain the in the ankle..MakeMyTrip manager asked us to shift to another hotel on our own..No help was offered..Why do we need such tour operators? The very reason why we book with them is to organize the tour and offer help in case of need. They literally pushed us onto the roads by forcing us to vacate the room..infact MMT did not even try to negotiate with the hotel management if there are any extra rooms available..Fortunately the hotel manager showed some sympathy and gave us a room in the same hotel.As the hotel mangement is same for hotel in portblair and Havelock, he also informed that the room charges werer not paid for us in Havelock..Is MakeMytrip doing business at the cost of my health?.Pathetic behaviour from MMT manager..When I told the MMT manager that I will lodge a complaint, he asked us to goahead and do it..VERY VERY DISAPPOINTING and FRUSTATING

    ReplyDelete
  9. Make My trip Best flight booking website is north India,Joy Travels provide cheap & best Tour Package available another travel portal.You have find cheapest package just log on joy-travels.com

    ReplyDelete
  10. This comment has been removed by a blog administrator.

    ReplyDelete

 

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